We’re excited to announce that How2Recycle has updated the process to request a Second Look. The form is now built into the Member Platform and will be linked to the label request. The previous version of the form will no longer be available as we upgrade this feature. Older submissions for Second Look forms will not be transferred into the Member Platform, but we will maintain our historical records.
Requesting a Second Look is a process intended for a How2Recycle label assignment that you would like to double-check. As this form and process may be new to some of you, you can view this guide or read about the full steps for of how to submit the form below
Note that submitting a request for a Second Look doesn’t guarantee that a different How2Recycle label, recyclability designation, or other feedback will be provided. We offer this process so that our members may apply the How2Recycle label assigned with full confidence and float any concerns to our team before moving forward. If you have questions about turnaround time or the overall label request process, please email us at how2recycle@greenblue.org. If you have questions about a specific label request that has not yet been assigned a How2Recycle label, please leave a comment on the request.
What You Should Know About This New Process
There are two stages in which you can request a Second Look: the Proof Needed or Approved stages. A How2Recycle label and recyclability feedback must be assigned to use this feature. You will find the link to the form by scrolling down to the assigned label. Click ‘Request a Second Look’ and you will be guided through a series of questions.
After you’ve answered all of the necessary questions, a record of the Second Look form will be kept within the label request in the comments section. If you are signed up to receive email notifications, you will be notified when the status of your request changes.
Once you submit a Second Look form, the label request will be entered back into our queue to be reviewed. If we find that the label needs to be changed, we will do so and send the request through the remaining process as normal. If no updates are needed, we will send the request back to the status in which the Second Look request was submitted.
Please also note if a label request is submitted for a Second Look, it does not expedite the request process or shorten the turnaround time. Please do not use the Second Look feature to request an expedited assessment on your label request. While we strive for an average turn-around time of 5 business days, many factors such as holidays, our queue size, unique packaging structures, or if your team did not submit all of the information needed, can significantly impact the timeline. We recommend setting the internal expectation of submitting all label requests at least three weeks prior to your team’s deadline.
If you have any questions or feedback to share, please contact us at how2recycle@greenblue.org.